Terms & Conditions

Please read these Terms and Conditions carefully before using the Verntide website or engaging our services. By accessing this website or proceeding with a consulting enquiry or engagement, you agree to be bound by these terms. If you do not agree, please do not use this website or proceed with our services.

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1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website at verntideax.blog (the "Site") and the consulting services provided by Verntide ("we", "us", "our"). By using the Site or contacting us for services, you confirm that you are at least 18 years of age and have the authority to accept these Terms on behalf of any organisation you represent.

Where a formal engagement letter or service agreement is in place between Verntide and a client, that agreement shall take precedence over these Terms with respect to the services described therein.

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2. About Verntide

Verntide is a business consulting firm based in Hong Kong. Our registered address is 8/F, Hopewell Centre, 183 Queen's Road East, Wan Chai, Hong Kong. We can be contacted at +852 2574 8936 or through the enquiry form on our website.

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3. Use of This Website

You may use this Site for lawful purposes only. You agree not to:

• Use the Site in any way that breaches applicable local, national, or international law or regulation
• Transmit unsolicited commercial communications, spam, or harmful content through any form on this Site
• Attempt to gain unauthorised access to any part of the Site, its server, or any connected database
• Introduce viruses, trojans, worms, or other malicious software to the Site
• Scrape, copy, or reproduce any part of the Site's content without our prior written consent

We reserve the right to restrict or remove access to the Site for any user who we believe is in breach of these Terms.

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4. Consulting Services

Information about our services on this Site — including descriptions, durations, deliverables, and indicative fees — is provided for general guidance. It does not constitute a binding offer. All engagements are confirmed through a separate written engagement letter, which sets out the specific scope, deliverables, timeline, and fees for the agreed work.

We offer three principal services:

• Shared Services Design — A six-week engagement to consolidate common business functions into a shared services model. Fee: HK$6,200.
• Client Onboarding Optimisation — A three-week engagement to review and redesign your client intake and onboarding process. Fee: HK$3,400.
• Strategic Retreat Design — A six-week preparation phase plus two days of facilitation for a leadership retreat. Fee: HK$7,000.

Service fees are subject to change. The fees applicable to any engagement are those confirmed in the signed engagement letter.

Scope and Changes

Any material changes to the agreed scope of work — whether requested by the client or arising from new information — will be discussed and, where necessary, confirmed in a written variation to the engagement letter. We will not proceed with out-of-scope work without prior agreement.

Client Responsibilities

Effective consulting depends on access to relevant information, timely feedback, and engagement from your team. Clients agree to provide reasonably requested access to staff, documents, and systems as needed to complete the work, and to designate a named point of contact for the engagement.

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5. Fees and Payment

Payment terms for each engagement are set out in the engagement letter. Unless otherwise agreed:

• A deposit of 50% of the total fee is payable prior to commencement of the engagement
• The remaining balance is payable within 14 days of project completion or delivery of final deliverables
• Invoices are issued in Hong Kong Dollars (HKD)
• Payment is accepted by bank transfer to the account details specified on the invoice

Late payments may incur interest at a rate of 1.5% per month on the outstanding balance, unless otherwise agreed in writing. We reserve the right to pause work on an engagement where invoices remain unpaid beyond agreed terms.

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6. Intellectual Property

All content on this Site — including text, graphics, logos, icons, and design elements — is owned by or licensed to Verntide and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of this Site without our prior written permission.

Deliverables

Upon full payment of the agreed engagement fee, clients receive a non-exclusive licence to use, reproduce, and adapt the deliverables produced under that engagement for their internal business purposes. Verntide retains ownership of all underlying methodologies, frameworks, templates, and general intellectual property embodied in or used to produce the deliverables. We reserve the right to use anonymised and aggregated insights from completed engagements for internal knowledge development.

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7. Confidentiality

We treat all information shared with us during an engagement as confidential. We will not disclose client information to any third party without the client's prior consent, except where required by law or regulatory authority, or where information has become publicly available through no action of ours.

Clients agree to treat any proprietary methodologies, tools, or materials provided by Verntide during an engagement as confidential, and not to share or disclose such materials to third parties without our consent.

Where either party requires a formal confidentiality or non-disclosure agreement, this can be arranged prior to commencement of the engagement.

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8. Limitation of Liability

To the fullest extent permitted by law, Verntide's total liability to any client in respect of any engagement shall not exceed the total fees paid by that client under the relevant engagement letter.

We shall not be liable for:

• Indirect, consequential, or incidental loss, including loss of profit, revenue, or business opportunity
• Losses arising from decisions made by the client based on our recommendations, where the client has exercised independent judgement in implementing those recommendations
• Outcomes affected by information the client did not disclose or disclosed inaccurately
• Delays or failures in performance caused by circumstances beyond our reasonable control

Nothing in these Terms limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

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9. Disclaimers

The content on this Site is provided for general information purposes only. It does not constitute professional advice and should not be relied upon as such. Consulting advice for your specific situation is provided only through a formal engagement.

While we take care to keep information on this Site accurate and current, we make no representation or warranty — express or implied — as to the accuracy, completeness, or fitness for purpose of any content on the Site.

Our consulting services are advisory in nature. Implementation of any recommendations is at the client's discretion and risk. We do not represent or warrant any particular business outcome from our services.

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10. Third-Party Links and Services

This Site may contain links to third-party websites. These are provided for convenience only. We do not endorse, control, or accept responsibility for the content, privacy practices, or terms of any linked websites. Your use of third-party sites is at your own risk and subject to their own terms and policies.

Our website uses Google Maps for the embedded location widget. Use of that feature is subject to Google's Terms of Service and Privacy Policy.

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11. Privacy and Data

Use of this website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. By using the Site or submitting an enquiry, you acknowledge that you have read and understood our privacy practices.

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12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of the page. The updated Terms take effect immediately upon posting. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms. For ongoing engagements, any changes to Terms will not affect the governing engagement letter in place.

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13. Governing Law

These Terms and any dispute or claim arising from or in connection with them — including their interpretation, formation, or enforceability — shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. Both parties submit to the non-exclusive jurisdiction of the courts of Hong Kong SAR for the resolution of any disputes.

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14. Contact

If you have questions about these Terms or wish to discuss any aspect of our services, please reach out:

• Email: [email protected]
• Phone: +852 2574 8936
• Address: 8/F, Hopewell Centre, 183 Queen's Road East, Wan Chai, Hong Kong